Skills & Competencies for Systems Support Assistant, Sr.

Systems Support Assistant, Sr. job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Systems Support Assistant, Sr.

Assists in the installation, maintenance, and general support of systems.

JOB RESPONSIBILITIES for Systems Support Assistant, Sr.

Assists users with questions or problems. May help perform system backups and recovery and install new software.

Systems Support Assistant, Sr. SALARY RANGE

BASE 50%
$76,018
TOTAL 50%
$77,597
Job Level
A03
Job Code
IT10000294
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

Systems Support Assistant, Sr. Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Systems Support Assistant, Sr. skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

9 general skills or competencies (Job family competencies) for Systems Support Assistant, Sr.

1 Job Family Competencies – Remote Support
Proficiency Level -3
Skill definition-Leveraging support tools and software to provide remote and instant access in addressing issues on customers' device.
Level 1 Behaviors
(General Familiarity)
Explains the difference between remote support and phone support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies the challenges and risks in facilitating remote communication with customers.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Helps develop a hotline for customer complaints to ensure prompt delivery of remote support services.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Integrates new methods in delivering remote access to enhance the overall support experience.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops strategic plans to streamline the overall remote support delivery and ensure customer retention.
See 4 More Skill Behaviors
2 Job Family Competencies – Technical Support
Proficiency Level -3
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
See 4 More Skill Behaviors
3 Systems Support Assistant, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Systems Support Assistant, Sr.
Proficiency Level - 4
5 Competency for - Systems Support Assistant, Sr.
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Systems Support Assistant, Sr.

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
See 4 More Skill Behaviors
2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
See 4 More Skill Behaviors
3 Systems Support Assistant, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Systems Support Assistant, Sr.
Proficiency Level - 4
5 Competency for - Systems Support Assistant, Sr.
Proficiency Level - 5

Summary of Systems Support Assistant, Sr. skills and competencies

There are 0 hard skills for Systems Support Assistant, Sr..
9 general skills for Systems Support Assistant, Sr., Remote Support, Technical Support, DevOps, etc.
6 soft skills for Systems Support Assistant, Sr., Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Systems Support Assistant, Sr., he or she needs to be proficient in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be skilled in Time Management.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.